|
|
Synod Assembly 2022
|
|
|
|
|
Peace and blessings,
This email is going out to all voting members and visitors of the 2022 Synod Assembly. We hope you enjoyed your time aboard the Norwegian Getaway, and pray that you made it home safely and soundly.
|
We wanted to take this time to address a couple of issues of which you’re likely already aware. It’s important that you know we are also aware of them, and continue to actively work on remedies for our assembly participants which were begun while still on the ship.
|
Two of the major amenities that were promised for each of the reservations in our group were Unlimited Wi-Fi and $100/cabin onboard spending credit. Both of these amenities were promised to us by sales staff working for Norwegian Cruise Lines, and these promises were made in writing several times.
|
Once onboard, these items were brought to the attention of ship management. However, as of the end of the sailing, Norwegian’s onboard ship staff, after being provided with our documentation from their own shore-based sales staff, declined to take any action to refund our group for the WiFi packages that we had been promised.
|
Additionally, while the onboard ship staff did credit each of our staterooms with $100 onboard spending credit, this was done to compensate us for various other inconveniences we experienced, including but not limited to our extremely delayed embarkation from New York, and our diminished time allowed in Bermuda. To be completely fair, this new credit should be in addition to the $100/stateroom credit we had already been promised in the negotiation of our rates. As with the WiFi, this was also documented and presented to Norwegian’s onboard management during the sailing, which declined to make any remediations to fulfill the shore management’s promises to us.
|
The ship’s onboard staff accepted copies of our documentation outlining these amenities as being owed to our group, and filed a report with Norwegian’s incident care team. We’re now following up with that department on your behalf, pursuing the adjustments and credits that are and always were owed to our group. The fact of the matter is that two different “departments” at Norwegian Cruise Lines (shore sales and onboard staff) acted in obvious contradiction to each other, and both documented their doing so in writing.
|
We apologize for any disappointments and inconveniences this may have caused. We had hoped that our choice in NCL would have meant an upgraded and enjoyable experience for our assembly participants, and feel that this reflects poorly on the brand we had hoped would provide you with an enhanced cruising experience. We will keep you updated as this situation further develops or resolves.
|
Voting members can expect to receive a second email soon containing links for additional items pertinent to voting members, including travel reporting, a brief survey evaluating their assembly experience, and more.
|
|
Joshua Drobena & Sheila Welch
|
|
Assembly Registration Committee
|
|
|
|
|
|
|
|
|
